It is more important now than ever to focus on the client experience. Tax and accounting practices are realizing that a client’s experience, both online and offline, determines how much they will spend with you and what they will share about you online. Join us for episode 2 to learn more about churn/retention, reasons you may lose a client and how to prevent them, and 8 traits of our most successful practices who excel at client retention.
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We know that everyone digests information differently. That’s why we’re now sharing the full transcript of each episode of The Growth Minded Accountant right here on the CountingWorks PRO blog. Whether you’re short on time, like to scan and highlight, or simply prefer reading over listening, you can catch up on every conversation at your own pace.
Each week, we cover topics that matter most to tax and accounting professionals—from AI and automation to marketing strategies, firm growth, and client relationships. Scroll down to read the full episode, or subscribe to the podcast to listen on the go.
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