The Client Experience Platform Built for Modern Tax & Accounting Firms

Deliver a better experience — without more work.

CountingWorks PRO helps tax, accounting, and bookkeeping firms deliver a consistently great client experience — one that feels responsive, professional, and valuable at every stage of the relationship.

Not by adding more touchpoints. But by connecting and automating the ones that matter most.

Client Experience Is the New Competitive Advantage

In a world of rising client expectations, commoditized tax prep, and AI-generated answers everywhere, experience is what clients remember.

CountingWorks PRO turns client experience into a system — not a guessing game — so firms can build trust, improve retention, and expand relationships without increasing workload.

Great client experience doesn’t come from “trying harder.”

It comes from intentional systems that make every interaction feel:

  • Clear
  • Timely
  • Consistent
  • Valuable

CountingWorks PRO orchestrates the full client journey — before, during, and after delivery.

Experience by Design — Not by Accident

A Connected Client Journey

1 | ClientHub — Your Firm’s Experience Layer

ClientHub is where everything comes together.

  • Centralized client portal
  • Secure messaging and document access
  • Clear visibility into status and next steps
  • One place for clients to interact with your firm

No confusion.
No scattered emails.
No wondering what’s happening.

2 | Responsiveness Without the Chaos

Clients don’t expect instant answers — they expect acknowledgment and clarity.

CountingWorks PRO automates:

  • Confirmations
  • Status updates
  • Follow-ups
  • Next-step reminders

So clients feel taken care of — even when your team is busy.

3 | Consistency Across Every Touchpoint

From the first email to ongoing advisory communication, experience should feel seamless.

CountingWorks PRO ensures:

  • Consistent tone and messaging
  • Predictable processes clients can trust
  • A professional, modern brand experience

This is how firms look bigger, more polished, and more valuable — without acting bigger.

Built to Increase Retention & Lifetime Value

Client experience isn’t just about satisfaction.
It’s about staying power.

With CountingWorks PRO, firms can:

  • Reduce churn
  • Improve renewal rates
  • Increase engagement with advisory services
  • Strengthen long-term relationships

When clients feel informed and supported, they stay — and they say yes more often.

Intelligence Behind the Experience — Powered by MAX

Every interaction is supported by MAX, our AI engine trained specifically on tax, accounting, bookkeeping, and advisory firm workflows.

MAX helps firms:

  • Trigger the right communications at the right time
  • Personalize experience without manual effort
  • Maintain consistency as firms grow
  • Reduce dropped balls and missed moments

This is experience powered by intelligence — not more effort.

Advisory-Friendly by Design

Great advisory firms don’t “sell” advisory.

They earn it through trust and experience.

CountingWorks PRO supports advisory growth by:

  • Keeping clients engaged year-round
  • Creating natural moments for value-added services
  • Reinforcing expertise through consistent communication

This is how compliance relationships evolve into advisory partnerships.

The Client Experience Platform is ideal for:

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Firms frustrated by client confusion and follow-ups

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Practices that want to stand out without discounting

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Firms shifting toward advisory services

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Firms that want to scale without losing the personal touch

If clients interact with your firm, CountingWorks PRO improves that experience.

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One unified experience layer

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Automation without losing humanity

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Designed for trust, clarity, and retention

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Built specifically for tax, accounting, and advisory firms

This is how firms turn experience into a competitive advantage.

Why Firms Choose CountingWorks PRO for Client Experience

Ready to Deliver a Better Client Experience?

CountingWorks PRO helps your firm create a client experience that feels effortless, professional, and valuable — for your clients and your team.

Rank in the AI Age with CountingWorks PRO

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Create a year-long tax planning strategy for a freelancer earning $75,000 with multiple 1099 clients.

Below is a personalized, year-long tax planning strategy developed by CountingWorks, Inc., specifically for a freelancer earning $75,000 with multiple 1099 clients....

1. Establish a Robust Recordkeeping System

  • Dedicated Business Accounts: Open a separate business bank account and credit card to clearly define your income and expenses. This step not only simplifies your tax documentation but also aligns with our best-practices at CountingWorks.
  • ...

2. Manage Quarterly Estimated Tax Payments
...

Thank you! This is so helpful.
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