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When Your Practice Runs Better, Your Clients Know It

February 18, 2014

We have added many new features and enhancements based on your suggestions. Many of these changes are slight and you may barely notice. Others provide you more functionality on how you present your website and communicate with clients. At this time of year, we usually limit major changes and focus on system performance and speed. But keep your suggestions coming.

Here’s the latest:

1>   Top Nav Plugin – We have created a communication bar that allows site visitors to easily find your contact information. The bar is pinned to the top, so even if users have scrolled down the page they still have access to the links.

2>   Home Page Plugin Design Options – We have given users more flexibility in designing their home pages. Enabled plugins can now be added to equator and slogan blocks to provide highlighting on call-to actions and a variety of home page layouts.

3>  Print Message Functionality – Users can now print the messages in a print-friendly format. Simply click into a private message, click the right down arrow icon and select print.


4>   Hero CC Managers and Staff – The hero admin account can enable cc messages of conversations between clients and other staff members. Log into the portal dashboard, then click the preferences gear icon next to your name in the top right. Navigate to the security tab. Click edit next to the staff member or manager that you want to update. Click on the cc box. The cc emails will be identified with cc in the from field. The client will also be aware that you are part of the conversation.


5>   Change Message Status in Bulk – We are in final testing to allow users to bulk change message status or delete altogether. This feature will save you time and help you manage messages in a better way.

6>   Coming Soon! – ClientWhys Marketing Concierge – We will do the work for you to attract leads and convert them into clients. We help generate more reviews and social media followers to drive more referrals.  Learn More.


If you need assistance enabling any of the new features, or want us to help you change your website design, feel free to email or call the Help Desk at 1.800.442.2477 x3.

If you are still in trial mode and want to reengage with ClientWhys, call  1.800.442.2477 x3 for a quick website review.

Pro advice, ideas, and information to help your practice get going and grow.

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Lee Reams II

I am a marketing junkie who has spent the last 20 years developing and executing "best in class" word-of-mouth marketing campaigns. With over 10,000 happy clients I think we are on to something. The explosion in web marketing and social media have redefined the way independent professionals market their practices. Follow my blog to see if you can take some of our actionable ideas to market your own practice.

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